Booking Terms and Conditions
These terms and conditions govern the booking of the Close Protection Training Course (the “Course”). By booking and attending, you agree to the following terms in accordance with applicable UK laws.
1. Booking Process
To secure a place on the Course, you must first successfully complete an intake interview. A deposit of £750, representing 25% of the total course fee, is required upon confirmation of your place. Both payment plans and full upfront payments are available. Failure to make the deposit within the agreed timeframe will result in the cancellation of your booking.
Under the Consumer Rights Act 2015, we will provide clear information on payment methods and ensure transparency in the booking process.
2. Cancellations and Refunds
Cancellations must be made with at least one month’s notice before the start date of the Course. Refunds for cancellations will be considered on a case-by-case basis, considering the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013. There will be no refunds for non-attendance or failure to cancel within the specified notice period.
If you fail to cancel within the required time or do not attend, you forfeit the right to a refund, in accordance with these cancellation regulations.
3. Rescheduling
Rescheduling is permitted only once and requires a minimum of six weeks’ notice before the start of the Course. If you fail to reschedule within this time frame, you will lose your original booking and must rebook for a later course. Rescheduling beyond this allowance or without proper notice will incur a £1000 fee to cover administrative and associated course costs, in compliance with the Supply of Goods and Services Act 1982.
4. No-show Policy
If you fail to attend the Course without providing prior notice, you will be referred to a future session. This rescheduling will incur a rebooking fee of £1000, which includes costs for administration and accommodating your place in a subsequent course. This policy is consistent with the Consumer Protection from Unfair Trading Regulations 2008, ensuring fairness in the handling of missed attendance.
5. Amendments
No amendments to the booking, including changes to dates, services, or participant details, are allowed once your place has been confirmed. This ensures compliance with our service delivery under the Supply of Goods and Services Act 1982, which requires that services be provided in accordance with the agreed terms.
6. Special Requirements
If you have specific learning requirements or need special assistance, we can provide support provided we receive notice at least two months before the Course start date. You must also supply an educational psychologist’s report to verify your needs. This support will be arranged in accordance with the Equality Act 2010, ensuring we meet our obligations to provide reasonable adjustments for those with disabilities or specific learning needs.
7. ID Verification (SIA Requirements)
In compliance with the Security Industry Authority (SIA) “Get Training” document, all participants must provide valid identification to confirm their identity before attending the Course. You are required to present a minimum of one document from Group A and two documents from Group B.
Group A Documents (one required):
• Valid Passport (UK or foreign)
• UK Driving Licence (Full or Provisional with photo)
• UK Birth Certificate (issued within 12 months of birth)
• UK Biometric Residence Permit (current)
Group B Documents (two required):
• Utility Bill (issued within the last 3 months, not mobile phone bill)
• Bank or Building Society Statement (issued within the last 3 months)
• P45 or P60 Statement (issued in the last 12 months)
• Council Tax Statement (issued in the last 12 months)
• UK Mortgage Statement (issued in the last 12 months)
• Credit Card Statement (issued within the last 3 months)
If you fail to provide the required documentation, you will not be allowed to attend the Course, and your booking may be cancelled in accordance with the SIA Get Licensed Guide and Identity Documents Act 2010.
8. Liability and Waivers
Prior to attending the Course, all participants must sign waivers covering liability for health and safety, personal injury, and issues arising from third-party service failures. This waiver ensures that you accept responsibility for any injuries or incidents that may occur, except where negligence on our part can be proven, as governed by the Occupiers’ Liability Act 1957 and the Health and Safety at Work Act 1974. We are committed to taking all necessary precautions to provide a safe learning environment.
9. Age Requirements
The minimum age for attending the Course is 18 years. By booking a place, you confirm that you meet this requirement, and you may be required to provide proof of age. This is in accordance with Section 1 of the Family Law Reform Act 1969, which defines adulthood in the UK.
10. COVID-19 Policy
A COVID-19 policy is in place to ensure the health and safety of all participants. You are required to comply with all guidelines, which may include social distancing, mask-wearing, and proof of vaccination or negative tests, as per government guidelines. Failure to follow these policies could result in your removal from the Course without refund. This policy is in line with the Health Protection (Coronavirus) Regulations 2020.
11. Data Privacy (GDPR Compliance)
We take your privacy seriously and ensure that all personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Any personal information you provide during the booking process or while attending the Course will be stored securely and only used for the purposes outlined in our Privacy Policy. You have the right to access, rectify, or request the deletion of your data at any time by contacting us.